Terms & Conditions

In these Terms and Conditions, the following words have the meanings set out below:

• "Agreement" means these Terms and Conditions, together with any engagement letter or service confirmation provided to you.
• "Boripan" / "We" / "Us" / "Our" means Boripan, a pension legal services firm with its principal place of business at 189 Rama IV Road, Pathum Wan, Bangkok 10330, Thailand.
• "Service" means any pension legal support service provided by Boripan, including the Initial Guidance Meeting, Records & Correspondence Support, and Ongoing Advocacy services described on our website.
• "User" / "You" / "Your" means any individual who visits our website, contacts us, or engages our services.
• "Content" means all text, documents, communications, and materials made available through our website or in the course of providing services.
• "Website" means the Boripan website accessible at boripan.world.

By using our website, submitting an enquiry, or engaging our services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.

You must be at least 18 years of age and have the legal capacity to enter into a binding agreement. If you are acting on behalf of another person, you confirm that you have the necessary authority to bind that person to these terms.

If you do not agree with any part of these terms, please do not use our website or engage our services. We are always happy to discuss any points of uncertainty — please contact us at [email protected].

Boripan provides pension legal support services to individuals navigating pension-related matters in Thailand. Our current service offerings are:

• Initial Guidance Meeting (฿1,800): A considered, unhurried meeting to discuss your pension concerns, review relevant papers, and set out your options in plain terms.
• Records & Correspondence Support (฿6,700): Practical assistance with assembling documents and handling correspondence with pension authorities and other relevant bodies.
• Ongoing Advocacy (฿12,500): Full, attentive support for matters requiring sustained handling, formal submissions, or representation, guided at every stage.

The scope of each service is set out in the relevant service description and, where applicable, in a written engagement letter provided to you before work commences.

Our services are offered in Thailand and are primarily aimed at residents and nationals navigating Thai pension matters. We do not advise on pension matters governed solely by foreign law.

To allow us to assist you properly, you agree to the following:

• Provide accurate, complete, and up-to-date information when requested.
• Promptly share any documents, correspondence, or information that may be relevant to your matter.
• Inform us of any changes in circumstances that may affect the work being carried out on your behalf.
• Respond to our communications within a reasonable time so that your matter can proceed without unnecessary delay.
• Use our website and services only for lawful purposes and in a manner that does not infringe the rights of others.

Prohibited Activities

You must not use our website or services to:

• Provide false or misleading information.
• Attempt to gain access to pension entitlements, records, or funds to which you have no lawful claim.
• Engage in any conduct that is fraudulent, unlawful, or that could harm Boripan or any third party.
• Transmit any material that is harmful, offensive, or in breach of any applicable law.
• Attempt to disrupt or compromise the security of our website or systems.

All content on the Boripan website — including text, layout, design, and materials — is the property of Boripan or its licensors and is protected by applicable intellectual property laws in Thailand.

We grant you a limited, non-exclusive, non-transferable licence to access and use the website for personal, non-commercial purposes. This licence does not extend to:

• Reproducing, distributing, or republishing any content without our prior written consent.
• Using our name, logo, or branding without authorisation.
• Framing or mirroring our website on any other site.

Any documents, letters, or submissions we prepare on your behalf in the course of our engagement remain the work product of Boripan. Copies will be provided to you for your personal use in connection with your pension matter.

Fees for our services are as set out on our website at the time of engagement and confirmed in writing before work commences. All fees are quoted and payable in Thai Baht (฿).

Payment is due as follows:

• Initial Guidance Meeting: Payment is requested prior to or at the time of the meeting.
• Records & Correspondence Support: A deposit may be requested at engagement; the balance is due on completion of the agreed work.
• Ongoing Advocacy: A staged payment schedule will be agreed in writing at the outset.

Refunds

Where a meeting or engagement is cancelled by you with reasonable notice (at least 48 hours in advance), we will discuss a suitable arrangement in good faith. We do not offer refunds for work already carried out, but we will always aim to handle any concerns about fees with care and fairness.

The following additional terms apply to our pension legal services specifically:

• Scope: The scope of each engagement is agreed with you at the outset and documented in our engagement letter. Any significant change to the scope will be discussed and agreed with you before additional work proceeds.
• Timeline: We will provide an estimate of timelines where possible, but many pension matters are subject to the pace of third-party bodies. We will keep you informed and manage expectations honestly throughout.
• Third-party correspondence: Where we correspond with pension funds, government bodies, or other organisations on your behalf, we do so as your representative. We will copy you on all significant correspondence.
• Outcomes: We cannot and do not commit to a specific outcome in any pension matter. Our service is to support, advise, and advocate diligently — the final determination rests with the relevant authorities.

We treat all information shared with us in the course of an engagement as strictly confidential. We will not disclose your personal details, circumstances, or the content of your matter to any third party without your consent, except:

• Where disclosure is necessary to carry out the work you have instructed us to perform.
• Where we are required to do so by law or by an order of a competent authority.
• Where the information is already in the public domain through no fault of our own.

Our handling of personal data is also governed by our Privacy Policy, which we encourage you to read.

The information on our website is provided for general guidance only and does not constitute legal advice. Each pension matter is individual, and you should not rely on general website content as a substitute for advice specific to your circumstances.

While we take care to keep the information on our website accurate and up to date, we do not warrant that it is complete, current, or free from error at all times. Pension law and regulations may change, and we recommend seeking direct advice if you have a specific concern.

Our services are provided with reasonable care and skill. We do not commit to any specific result, and no statement on our website or in our communications should be understood as a commitment to a particular outcome in your matter.

To the fullest extent permitted by Thai law, Boripan's total liability to you in connection with any service or engagement shall not exceed the fees paid by you for that particular service.

We shall not be liable for:

• Loss of income, loss of profit, or any indirect or consequential loss arising from your use of our services or website.
• Delays or failures resulting from circumstances beyond our reasonable control, including actions of third-party bodies, changes in law, or force majeure events.
• Any reliance on general content published on our website without engaging our services.

Nothing in these terms limits our liability for fraud, wilful misconduct, or any liability that cannot lawfully be excluded.

You agree to indemnify and hold harmless Boripan, its staff, and its representatives from and against any claims, losses, or costs arising from:

• Your breach of these Terms and Conditions.
• False or misleading information provided by you in connection with your matter.
• Your use of our website or services in a manner not authorised by these terms.
• Any third-party claim arising from your conduct.

Either party may bring an engagement to a close by giving reasonable written notice. We will let you know in advance if we need to step back from a matter, and we will take reasonable steps to minimise any disruption to you.

We reserve the right to cease providing services if you breach these terms in a material way and do not remedy the breach within a reasonable period after being notified.

On termination of an engagement, you will remain responsible for fees in respect of work already carried out. We will return your documents and papers to you promptly on request.

Provisions relating to confidentiality, intellectual property, limitation of liability, and dispute resolution survive the end of any engagement.

These Terms and Conditions are governed by the laws of the Kingdom of Thailand. Any dispute arising from or in connection with these terms or our services shall be subject to the jurisdiction of the courts of Thailand.

Informal Resolution

Before taking any formal steps, we ask that you contact us directly at [email protected] to describe your concern. Most matters can be resolved with open, unhurried communication, and we are committed to addressing your concerns promptly and fairly.

Mediation

If informal resolution is not possible, either party may propose mediation through a mutually agreed mediator in Bangkok. We are open to this approach as a constructive step before any formal proceedings.

• Entire Agreement: These terms, together with any engagement letter, constitute the entire agreement between us regarding the subject matter herein.
• Severability: If any provision of these terms is found to be unenforceable, the remaining provisions continue in full force.
• Waiver: Our failure to enforce any provision on any occasion does not constitute a waiver of that provision.
• Assignment: You may not assign your rights or obligations under these terms without our prior written consent. We may engage appropriately qualified colleagues to assist with your matter.
• Notices: Formal notices should be sent in writing to our address at 189 Rama IV Road, Pathum Wan, Bangkok 10330, or by email to [email protected].

We may update these Terms and Conditions from time to time to reflect changes in our services, applicable law, or best practice. When we do, we will update the "Last Updated" date at the top of this page.

Continued use of our website or services after a change becomes effective constitutes your acceptance of the updated terms. If you have an active engagement with us at the time of a material change, we will notify you directly.

If you have questions about any proposed changes, please get in touch — we are happy to explain.

For any questions about these terms, please reach us by any of the following: