Client Experiences
What People Say After Working with Boripan
These are honest accounts from clients who came to us with pension concerns. We have not edited the substance — only the names have been shortened for privacy.
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Average satisfaction
Years of experience
Typical response time
Client Accounts
In Their Own Words
Siriporn R.
Bangkok · June 2025
"I was genuinely unsure whether my situation was worth pursuing or if I was overcomplicating things. The initial meeting settled that quickly. The adviser listened patiently, looked through what I had brought, and explained the position clearly without making me feel foolish for not knowing. I left with a real sense of where things stood."
Initial Guidance Meeting
Wanchai P.
Pathum Wan, BKK · May 2025
"The correspondence support was exactly what I needed. I had been trying to get a response from the fund administrator for months with no success. Within a few weeks of Boripan taking over the communication, things started moving. The letters they prepared were professional and clear, and they kept me updated every step of the way."
Records & Correspondence
Niran K.
Bangkok · June 2025
"My case was complicated — a dispute over entitlements from a previous employer's fund that had been ongoing for over a year. Boripan took it on under the ongoing advocacy service. The process took about three months in total, which was longer than I hoped but realistic given the bodies involved. The outcome was positive, and I felt properly supported throughout."
Ongoing Advocacy
Araya P.
Ratchathewi, BKK · June 2025
"I came not knowing whether I even had a case. The initial meeting was honest — the adviser told me that one of the issues I had raised probably wasn't actionable, but that another one was worth pursuing. That kind of directness was actually very reassuring. I appreciated that they didn't simply tell me what I wanted to hear."
Initial Guidance Meeting
Thana N.
Silom, Bangkok · May 2025
"The paperwork around my pension had piled up over years and I had no idea how to organise it. The correspondence support service was very practical — they went through everything methodically, identified what mattered, and then dealt with the fund directly. The whole thing moved much more quickly than I expected once someone knew what they were doing."
Records & Correspondence
Rachanee C.
Huai Khwang, BKK · June 2025
"I was nervous about the whole process — formal legal matters feel overwhelming when you haven't dealt with them before. What helped was the level of explanation at each stage. Every letter that went out, every response that came in, was summarised for me in plain terms. By the end I felt I genuinely understood what had happened."
Ongoing Advocacy
Case Summaries
A Few Matters We Have Helped Resolve
Delayed Fund Disbursement — Correspondence Support
Timeline: 6 weeks
The Challenge
A client had been waiting eight months for a disbursement from a former employer's pension fund following retirement. Repeated contact with the fund had produced no clear response or timeline.
What We Did
We reviewed all prior correspondence, identified the specific procedural points that were causing the delay, and submitted a formal letter referencing the applicable regulations and requesting a written response within a defined period.
The Outcome
The fund responded within two weeks of our letter and the disbursement was processed within the following month. The client received the full amount that had been pending.
"I hadn't expected it to move so quickly once someone put the right letter in front of them."
Entitlement Dispute — Ongoing Advocacy
Timeline: 14 weeks
The Challenge
A client believed they were entitled to a higher pension amount based on their contribution history, but the fund's calculation produced a figure they considered incorrect. The discrepancy was significant.
What We Did
We worked through the client's employment and contribution records in detail, identified an administrative error in the fund's calculation, and submitted a formal challenge with supporting documentation. We accompanied the client to two formal review sessions.
The Outcome
The fund acknowledged the calculation error and revised the pension entitlement upward. Back-payments covering the period of underpayment were also agreed and processed.
"Having someone beside me in those meetings made a real difference. I wouldn't have known what to say or how to say it."
Clarity Meeting — No Further Action Required
Timeline: 1 meeting
The Situation
A client in their late fifties was uncertain about their pension rights and had been given conflicting information by different sources. They were anxious about a decision they needed to make about early withdrawal.
What We Did
We arranged an initial guidance meeting, reviewed their pension documents, and explained the implications of the options available. We also clarified which of the earlier information they had received was accurate.
The Outcome
No further legal support was needed. The client left the meeting with a clear understanding of the correct position and felt confident making their own decision. The meeting fee was the only cost involved.
"Sometimes you just need someone to sit down and explain things properly. That is exactly what happened."
Reach Us
Get in Touch with Boripan
Phone
+66 89 615 3927Address
189 Rama IV Road
Pathum Wan, Bangkok 10330
Hours
Mon – Fri
9:00 – 17:30 ICT
Professional Standing
Credentials & Recognition
Thai Legal Services Quality Mark
Assessed June 2025. Recognised for documentation practices and quality of client communication throughout our service levels.
Thai Bar Association — Full Member
Active membership in good standing. Annual continuing professional development completed in pension and labour law.
Ready to Find Out Where You Stand?
An initial meeting is a low-cost, no-obligation way to get an honest view of your pension situation. We will listen carefully and tell you plainly what we think.
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